Frequently Asked Questions

Orders & Shipping

How long until my order ships?
Books ship within 48 business hours. Ready-made 3D-printed items ship in 2–3 business days, and personalized or made-to-order items ship in 3–5 business days.

Do you offer free shipping?
Yes! U.S. orders of $50 or more ship free with standard shipping. It's applied automatically at checkout.

Where do you ship?
We currently ship within the United States only, via USPS. We don't offer international shipping at this time.

How can I track my order?
You'll receive an email with a tracking number as soon as your order ships.

Can I cancel my order?
Yes, any time before it ships, for a full refund less 3% to cover card processing fees. Personalized and custom items can only be canceled before production begins. See our Refund Policy for details.

Personalized & Custom Orders

Can I change my personalization after ordering?
Reply to your order confirmation email as soon as possible. We can make changes before production begins, but not after.

Do you make custom or bulk orders for businesses?
Absolutely. We create branded giveaways, team gifts, and custom designs. Visit our Custom & Business Orders page to request a quote.

Can I get a color that isn't listed?
Often, yes. Contact us and we'll let you know what's available.

Our 3D-Printed Products

What are your 3D prints made of?
Our pieces are printed in PLA, a plant-based material. Some upcoming products will be made in PETG, a sturdier material with more heat resistance, and we'll note the material on those listings.

Will my piece look exactly like the photos?
Very close! Because each piece is made by hand, small variations in color, texture, and finish are normal, and colors can look slightly different on different screens.

How do I care for my 3D-printed piece?
Wipe clean with a soft, damp cloth. Keep PLA pieces away from high heat, like hot cars and direct sun, since the material can soften.

Books

Are your books available anywhere else?
Yes. Our books are also available on Amazon, and The Adventures of Poppy series is available to retailers and libraries through IngramSpark.

Do you work with schools, libraries, and educators?
We'd love to. We offer bulk and library ordering and can provide review copies for educators and librarians. Contact us to learn more.

Returns & Reviews

What if my order arrives damaged?
Email us photos within 72 hours of delivery and we'll send a replacement or issue a refund. See our Refund Policy for details.

How can I leave a review?
We'd be so grateful! After your order arrives, you'll get an email inviting you to review your purchase, or you can leave one right on the product page. Reviews help a small business like ours more than you know.