Shipping policy

Shipping Policy

At Tessa's Tale Publishing, every order is made and packed by hand, and we work hard to get it to you quickly and safely.

Where We Ship

We currently ship to addresses within the United States only. All orders ship via USPS.

Processing Time

  • Books: Typically ship within 48 business hours of your order being placed.

  • Ready-made 3D-printed items: Most ship within 2–3 business days.

  • Made-to-order, personalized and custom items: Items printed to order or with names, custom colors, logos or custom designs typically ship within 3–5 business days. We'll let you know if your order needs more time.

You'll receive a confirmation email once your order is placed, and another email with tracking information once it ships. If your order includes items with different processing times, we may ship them together once everything is ready.

Shipping Methods & Costs

  • Shipping costs are calculated at checkout based on your location, the shipping method you choose, and the size and weight of your order.

  • Available methods may include USPS Ground Advantage and USPS Priority Mail. Books may also be eligible for USPS Media Mail.

  • If you cancel after a shipping label has been purchased (tracking number created), the label cost will be deducted from your refund plus 3% of the total order amount. See our Refund Policy for details.

Delivery Time

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery dates are shown at checkout, but they are estimates and are not guaranteed. Once your package is handed to USPS, delivery times are outside of our control.

Tracking Your Order

A tracking number will be provided once your order has shipped, so you can follow your package's journey to your door.

Shipping Address

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we'll contact you, and reshipping costs will be your responsibility.

Damaged or Lost Packages

  • Damaged: If your order arrives damaged, please contact us within 72 hours of delivery with photos of the damaged item and packaging. Once we review the photos, we'll send a replacement or issue a refund for the damaged item.

  • Lost: If your package appears lost in transit, contact us and we'll work with USPS to resolve the issue.

Questions? Email us at contact@tessastalepublishing.com.